Share files with clients privately

Sending files to a client

1. 1

   Put the file in File Drop

   Upload it to File Drop, Raq.com's file store, if it isn't there already.

2. 2

   Share it in the portal

   Pick the file and give it a label and a short description. It appears in the client's Documents list.

3. 3

   Your client opens it

   They can view or download it once File Drop's security check on the file has passed.

4. 4

   You see the download

   Each view and download is in the portal's activity with the person's name, and you get a notification in Raq.com.

Getting files back from a client

Send a file request from the portal. Your client uploads from the same page, with no account.

How much

Your client uploads up to 10 files, 5 GB in total, with an optional note. Each file request takes one upload.

How long

A file request stays open for 30 days, or until your client uploads or you cancel it.

Where it arrives

The files are encrypted when they are stored and arrive in Secure Send. You see the number of files and their note on the request, and get a notification in Raq.com.

Opening them

You can open the upload once, within 24 hours of it arriving, so download the files when they come in.

Who can open the files

• Only the people you invite

  Everyone in a portal sees its shared files. Each person has their own link, so you know who opened what.

• Access you can take back

  Remove someone and their link stops working straight away. Archive the portal and every link to it stops.

• Kept out of search results

  Portal pages tell search engines not to index them and browsers not to keep a copy.

• Unsharing leaves the file alone

  Stop sharing a file and it leaves the portal but stays in File Drop.

Questions